FAQ

FREQUENTLY ASKED QUESTIONS

Do you have a minimum order requirement? 

The minimum order requirement is $180

Do you charge shipping?

Each order will be charged $40 at time of checkout

When will my order ship? 

Orders ship within 4-5 business days  

Where do I find tracking information?

You will receive an email with tracking information as soon as your order has been shipped 

Part of my shipment is missing or incorrect, what do I do?

Contact us at orders@jiminys.com and we will work quickly to make it right

How do I get a receipt/paid invoice?

You will receive an email with the invoice as soon as it has been paid. If you need to download a previous invoice or order, go to "My Account" then choose "All Orders" and you can download the sales order or invoice from that page. 

Who do I contact for event support?

Contact your sales rep or email sales@jiminys.com  

How do I get brochures and other sales materials?

Sales materials, literature, and other tools are available for download or print on our Website

Do you offer samples? 

We have limited availability for samples. Please reach out to your sales rep or sales@jiminys.com to discuss your needs